FAQs

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General Questions

Here are some common questions about our online platform.

StrataMedica is a digital platform that connects patients with licensed physical therapists on-demand. Similar to ride-hailing apps, you can book a therapist to visit your home, office, or preferred location—or schedule a virtual therapy session.

Simply sign up, enter your location, choose the type of therapy you need, and browse available licensed physical therapists nearby. You can book instantly or schedule for later, track your therapist, and pay securely through the app.

We are currently launching in select cities in the Philippines, with plans to expand nationwide.

For Patients / Clients

Here are some common questions being asked by our patients / clients.

You can book services such as:
  • Post-Surgical Rehabilitation
  • Neurological Conditions (e.g. stroke)
  • Pediatric Therapy
  • Cardiopulmonary Conditions
  • Chronic Illness and Pain Management
  • Rehabilitation After Accidents or Injuries
  • Pregnancy and Postpartum Care
  • Palliative and End-of-Life Care
  • Geriatric Care
  • Orthopedic and Musculoskeletal Issues
  • Homebound Patient Care
  • Vestibular and Balance Disorders

Yes. All therapists on the platform are verified and must hold valid licenses issued by the Professional Regulation Commission.

Yes. You can view therapist profiles, including experience, specialties, ratings, and reviews before booking.

Rates vary depending on the therapist, service type, and location. Prices are shown upfront before you confirm your booking.

Yes, depending on therapist availability in your area. You can also schedule sessions in advance.

Yes. One of our core features is on-demand home service for your convenience.

You can cancel or reschedule through the app. Cancellation policies may apply depending on timing.

Yes. We follow strict data privacy standards in compliance with Philippine laws to protect your personal and medical information.

Refunds

Find answers related to our refund policy and conditions.

We offer refunds within 14 days of purchase if the template is faulty or not as described. Please review the full policy or reach out for clarification.

You can request a refund by contacting our support team with your order ID and a brief reason for the request.

Custom services, extended licenses, and downloadable assets with confirmed usage typically aren’t refundable.

Customization

Questions about custom development and template modifications.

Yes, we offer paid customization services based on your requirements. Contact us for a quote.

Absolutely! All templates come with full source code and documentation to help you make your own changes.

Support is still available, but major custom changes may not be covered under standard support terms.